Welfare and Grievance Redressal Committee Grievance Policy
In order to impart safety and security to the students and staff, a cell has been constituted for redressal of grievances. The Student's Grievance Cell desires to promote and maintain a conducive and unprejudiced educational environment. If the students face any grievance from the staff or workers, then they can complain at our grievance cell. The members will look into the issues, gather the evidence, and take the necessary action against the guilty. The Cell enables a student to express feelings by initiating and pursuing the grievance procedure in accordance with the rules and regulations of the College.
Objectives
The objective of the Grievance Redressal Cell is to develop a responsive and accountable attitude among all the stakeholders in order to maintain a harmonious educational atmosphere in the Institute
- To provide the students access to immediate, hassle-free recourse to have their grievances redressed
- To support, those students who have been deprived of the services offered by the college, for which he / she is entitled
- To enlighten the students on their duties and responsibilities to access benefits due under the policies
- To establish structured interactions with students to elicit information on their expectations
- To identify systemic flaws in the design and administration of various general insurance products and to seek solutions thereon
- To institute a monitoring mechanism to oversee the functioning of the Grievance Redressal Policy
- To ensure a democratic environment in the campus,
- To solve the various personal and educational related grievances of the teacher-trainees,
- To make the institution student friendly
- To ensure the qualitative as well as quantitative development of the institution through the grievance and Redressal Cell
The Welfare and Grievance and Redressal Committee was constituted in the institution with the following components-
Components
The Grievance Redressal mechanism has been constituted with the following components i.e. that is
- To look into the matters of grievance if any
- Feedback provided by the students and other stakeholders
- Look into the matters of ragging, to prohibit and prevent it.
- To look into the matters of sexual harassment and gender sensitive issues and to advice the institution accordingly
Responsibility For Redressal:
- The final responsibility for Grievance Redressal rests with the Principal of the College.
- The College expects that Grievance Redressal be time bound and result oriented. Every Grievance is expected to be resolved within a maximum period of fifteen working days.
- The Grievance Redressal Cell of the college shall monitor status and progress of Grievance Redressal and shall furnish quarterly report on Grievance Redressal position to the Principal.
Students' Grievance Procedure
It involves a process of investigation in which 'Student's Grievance Committee' enquires and analyses the nature and pattern of the grievances in a strictly confidential manner. This cell is meant for maintaining the records of grievances, actions taken thereon and settlement of grievances. The grievance box is placed in the visitor’s room and administrative block where students have to drop their grievances, if any. The box is opened once in a month and checked by Grievances Committee secretary. Any grievance found is scrutinized and necessary actions are immediately taken by the Committee. In case of emergency, the Principal calls a meeting and addresses the problems immediately. During the last two years the cell has been able to amicably resolve the grievances of the students.
Matters are disclosed to only those, who have a legitimate role in resolving the matter. Emphasis on procedural fairness has been given with a view to "the right to be heard and right to be treated without bias".
Code of Conduct
- Ragging of any kind is an inhuman and heinous crime & is a punishable offence.
- Senior students are strictly forbidden to harass junior students in or outside the college campus.
- Criminal prosecution procedure would be initiated against the guilty and the College can expel the student in this case.
- In case of torture or misbehavior, the victim should immediately refer the matter to the Anti-Ragging Cell or to the Principal. Their identity will be kept confidential.
- Complaints of any kind can be put into the COMPLAINT BOX placed at the entrance of the main Lobby.